Waypoint Australia

Put your business's customer service to the test with a FREE 30-minute customer service review. 

This review includes specialists testing employees with a general service enquiry and a difficult customer product scenario. Findings are compiled into a quick report with suggestions for improvement and beneficial services offered by Waypoint Australia to assist a business. Note: Reviews are either instore or online, but not both.

Comprehensive service reviews includes a thorough review of the customer service experience, products, and services. Specialists observe, assess, and test employees in a customer service setting against the business's processes and in line with best practices. Findings are compiled into a report with suggestions for improvement and beneficial services offered by Waypoint Australia to assist.

Comprehensive service reviews include a thorough review of online customer service, phone handling, emails, website, social media, marketing message and themes. Specialists observe, assess, and test employees in an online customer service setting against the business's processes and in line with best practices. Findings are compiled into a report with suggestions for improvement and beneficial services offered by Waypoint Australia to help assist your business.

Do customers see your business the way you do?  

Specialists will assess the interior and exterior messages, themes, and functionality of your store and store front from a customers point view. Findings are compiled into a report with suggestions for improvement and beneficial services offered by Waypoint Australia to assist your business.

Does your business have a centralised location for your processes, procedures, or policies? 

Specialists can work with your business's existing systems to help create a centralised system for your processes. Having these documents in one location assists with induction, onboarding, and training. Specialists can also create new or improve these documents for your business.

How do your new employees view your induction, onboarding, or training processes?

Specialists are available to go through these processes with your staff from the start of the new employee lifecycle to the end. Understanding what works well and what needs improvement become clear through this process and findings are compiled into a report with suggestions for improvement.